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Open With Privacy Clearly Stated

Your account, wallet and game-session data are handled under one clear Privacy Policy, including login records, DANA or QRIS payment checks, cookie choices and session history for titles…

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CONTACT PATHS

Contact Us About Privacy Requests

Privacy questions need a traceable route, so we give you channels that keep the account step clear. Use live chat for urgent access checks, WhatsApp for wallet-related privacy questions, and email for formal requests such as data access or correction. Our team is available every day from 10:00 to 22:00 WIB, and we may ask you to confirm your registered phone or email before discussing account records.

Team online

Live chat

Live chat is open 10:00-22:00 WIB. Send your account ID, the privacy issue, and the device you used, such as Android Chrome, so we can locate the right record without asking for card data.

WhatsApp

WhatsApp helps when you need a quick privacy check after a DANA, OVO, GoPay or QRIS payment. We verify you with your registered phone before discussing wallet or session records.

Email

Email [email protected] for access, correction or deletion requests. Use the subject Privacy Request, include your username, and avoid sending passwords; we reply with the next account step in writing.

ACCOUNT SAFETY

Protect Your Account Data Safely

We handle privacy through account controls, limited access inside our team and recorded request steps.

Data we collect

We collect account details you submit, login timestamps, device signals, wallet references and game-session records. For example, an Aviator round or Speed Baccarat table entry may create a timestamp linked to your account.

Payment rail records

DANA, OVO, GoPay and QRIS references are used to match wallet activity, confirm ownership and answer payment privacy questions. We keep the record needed for audit checks, not your unrelated app activity.

Cookies and devices

Cookies remember your session, language choice and basic security state. On mobile, you can clear site cookies through Browser settings > Site settings > Cookies, then sign in again with your registered phone.

Account access

You can check active access from Profile > Security > Active Sessions. If a device looks unfamiliar, sign out of that session and contact us so we can review the related login record.

Retention periods

We keep data only as long as needed for account service, dispute handling, security checks and legal duties that apply. Older records may be removed, anonymised or kept in restricted archives.

Change requests

To correct your phone, email or profile name, contact us from the registered channel. We may ask for a one-time code before changing data that affects login or wallet access.

Ask About Your Privacy Choices

These answers focus on what you can check before or after opening an account. Privacy questions often start with simple concerns: what we collect, whether payment apps are visible to us, how cookies work, and how to request a change. If your question involves account ownership, wallet activity or a device you no longer use, contact us with your username and registered channel.

We collect the details you enter, such as username, registered phone, email if supplied, login history, device signals and wallet references. We use this data to run your account, confirm changes and handle privacy requests.

We share only the transaction details needed with payment partners and service teams that process or check the wallet action. We do not receive unrelated activity from your DANA, OVO, GoPay or QRIS app.

Use your browser controls, such as Browser settings > Site settings > Cookies on Android Chrome, to clear or block site cookies. After clearing cookies, you may need to sign in again and verify your phone.

Yes, you can email [email protected] with your username and registered contact. Some records may be kept for security, dispute or legal reasons, but we will explain what can be deleted or restricted.

Game session records help answer account questions, such as when an Aviator round opened or a Speed Baccarat table session ended. They also help us check disputes without exposing your password or private chat.

Your password is stored in protected form and is not shown to support. For sensitive changes, we may ask for a one-time code, registered phone confirmation or a fresh sign-in from your account page.

Our account support team receives the request first, then routes privacy-specific matters to the team that can access the needed record. Use live chat for status checks and email for formal access or correction requests.

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